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The Network includes state employee unions and members who promote Lean, improve processes, and partner with the state to teach Lean tools and strategies. Each state agency has a Lean Liaison. This ensures communication and coordination throughout state government. Liaisons identify improvement opportunities, engage agency staff in improvement efforts, and ensure that changes are implemented and sustained. Office associates are Lean Six Sigma experts who serve as internal systems improvement consultants.

More Improvement Results: Sixteen employees representing nine different state agencies awarded certification belts July 30, More Improvement Results: Fifteen employees representing nine different state agencies awarded certification belts January 23, This white paper explains the differences and benefits of each.

Key activity, or, cluster of activities, which must be performed in an exemplary manner to ensure a organisation's continued competitiveness because it adds primary value to the customer through its QCD-outputs. Company-wide management of quality is achieved by breaking down silos and focusing on value streams.

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Its critical importance lies in the follow-through to achieve goals and measures. The core principles, beliefs, values and behaviors that contribute to the unique social and psychological environment of an organization. It is the way people, think, feel and act habitually in an organization.

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The primary goal of world-class organizations is to "continually delight" this customer, thus creating "an increasing affection" for its products and services. Kaoru Ishikawa coined the phrase "The next process is the customer". Deming to emphasize the constant interaction between research, design, production, and sales.

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The main purpose of 5S is to support the efficient flow of materials, information and people; not to beautify the workplace. It enables the balancing of a production line regardless of fluctuating demand. A Japanese word that literally means the real place. In a broader sense, Gemba refers to any place in a company where work is being performed; thus one may have an engineering Gemba, a sales Gemba, an accounting Gemba, etc.

Read e-book Red Means Go! (Kaizen Series)

A system of continuing interaction amongst all elements, including suppliers, responsible for achieving the continuously improving quality of products and services that satisfy customer demand. Automatic parts ejection. Just in time is a system which pulls parts through production based on customer demand instead of pushing parts through production based on projected demand. Just in Time results include in line- balancing, one-piece flow, little or no excess material inventory. A Japanese term meaning change for the better. Its design is carefully plotted, implemented and communicated.

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Scrupulous attention is paid to top management responsiveness and to developing a system of feedback, recognition, and rewards. A materials requirement planning tool in the Just-in-Time production and inventory control system developed by Toyota. The total time elapsed from the point when a customer request is made until the finished product is ready for shipment to the customer. In service industries, the total time elapsed from when a customer expresses a need to when that need is satisfied.

Japanese word for Waste and a key concept in the TPS as one of the three types Muda, Mura [Irregularity or Unevenness] and Muri [Strain] of deviation from optimal allocation of resources. A walk through the Gemba to observe evidence of what may be various types of Muda. The object of this walk is to show that the Gemba is full of data and opportunities for improvement for those whose eyes are trained to see them.

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Muda walks are not intended to provide opportunities for blaming and finding fault. Contrasted to the traditional tendency to find who is to blame for problems and mistakes, this approach looks at the problem with others to seek a solution. Also implicit in this principle is an approach of childlike curiosity about how things work and how they can be improved, instead of judging whether things already done are good or bad, right or wrong.

The principle does not imply that managers must never exercise judgment, since good judgment is always required in decision-making.

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Most of quality control is non-statistical, particularly that portion which has to do with human resources. Elements are self-discipline, morale, communications, human relations, and standardization. Statistics are only one tool in Quality Control and are of limited use with regard to human beings and methods. One-piece flow production is when parts are made one at a time and passed on to the next process. Among the benefits of one-piece flow are 1 the quick detection of defects to prevent a large batch of defects, 2 short lead-times of production, 3 reduced material and inventory costs, and 4 design of equipment and workstations of minimal size.

In Japan, this term is used to describe long - and medium-range - management priorities, as well as annual goals or targets. Policy is composed of both goals and measures ends and means. Goals control points are usually quantitative figures established by top management, such as sales, profit, and market share. Measures Check Points are the specific action programs designed to achieve these goals. The process of implementing the policies of an organization's leadership directly through line managers and indirectly through cross-functional integration and cooperation. The concept of QCD Quality, Cost, Delivery mainly emphasis on providing products and services to the customers at better quality, affordable prices and in time.

see url A system whereby customer requirements, known as true quality characteristics are translated into designing characteristics, known as counterpart characteristics, and then deployed into such sub-systems as components, parts and production processes to develop new products precisely designed to meet customer needs. A refinement of the PDCA cycle aimed at stabilization of production processes prior to making attempts to improve.

A way of managing person-power on the line such that when demand decreases, workers can be re-deployed to areas where needed, or when demand increases, they can be deployed to areas requiring additional support. Preferred to the system of maximizing machine efficiency, which pays no attention to customer demand and TAKT time.

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A vital element in balancing single piece production flows, TAKT Time is calculated by dividing the total daily customer demand in completed units television sets, automobiles, can openers, and the like , by the total number of production minutes or seconds worked in a twenty-four hour period. TPM is a holistic approach to maintenance that focuses on proactive and preventative maintenance to maximize the operational time of equipment. TPM blurs the distinction between maintenance and production by placing a strong emphasis on empowering operators to help maintain their equipment.

Total Quality Management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes. TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services offered by an organization, requiring the involvement of management, workforce, suppliers, and customers, to meet or exceed customer expectations. Creating a visual picture of the current state or how material and information flows from suppliers through manufacturing and to the customer.

Total lead-time, process cycle times and value-added times are measured. The future state is created based on goals desired, on market conditions and strategic planning for the business. The presentation of a wide variety of information in the workplace. Such information may pertain to jobs themselves, to the business as a whole, to how work teams are progressing on a project. Visual Management is a set of techniques for creating a workplace embracing visual communication and control throughout the work environment.

It also makes it easy to understand the processes which have been put into place. A term in TQC that refers to things that are not yet problems, but are still not quite right. They are often the starting point of improvement activities because if left untended they may develop into serious problems. In Gemba, it is usually the operators who first notice Warusa-Kagen, and who therefore are on the front line of improvement.

A person who manages all the logistical work of bringing components, raw materials, etc. Water spiders usually are experienced workers.